By feature writer Larry Mogelonsky, MBA, P. Eng: I attended this year’s HITEC trade show in Minneapolis on June 26 expecting, or at least hoping, to see a breakthrough insofar as technology that I could present to my readers – something that would trigger a stampede for your IT department or a call to your owners for more capital infusion. Alas, this was not the case. The 2013 HITEC symposium, excellent in most every way, delivered no knockout blows. But, in it’s own way, the growing number of vendors participating was signs for excitement, as it reflects a definite resurgence for our industry.
By feature writer Larry Mogelonsky, MBA, P. Eng.: My first trip to the Asian continent, sadly, came too late in life – a mere two years ago – and I sincerely wish I could have visited earlier. Every hotel I stayed at excelled at service with dozens of takeaway lessons for Western hospitality businesses.
By feature writer Larry Mogelonsky, MBA, P. Eng: Wine can be a big source of revenue for your F&B stream. It can also be intimidating. Aside from price, confusion and lack of knowledge are two barriers to purchase. Luckily, both can easily be avoided with a comprehensive menu redesign.
By Anne Edwards, Editor in Chief, ehotelier: Given the overwhelming feedback we received from our hospitality industry colleagues, from Hoteliers, Owners, Students, Hotel School Academia and Industry professionals, we felt compelled to share a selection of their insights with you regarding the advice given in Jacob Tomsky’s book.
By Frederic Gonzalo: Just returned from Toronto where I attended TBEX 2013, the Travel Blogger Exchange. While there were many great insights shared during the two-days event, I wanted to share with you some of the highlights from William Bakker's session, called "Lessons Learned: Working with Bloggers & Destinations". It was interesting to see that, just like women are from Venus and men are from Mars, there are similar contrasts between travel bloggers and destination representatives.
By feature writer Larry Mogelonsky, MBA, P. Eng: There’s lots of fascinating uses of technology on the horizon, which is why I proactively seek out those with impact or potential to benefit constituents of the hotel industry. The firm is one such prospect and I sought out its president, David Jennings, to learn more about his product and how it relates to meetings revenue.
By feature writer L. Aruna Dhir: It is the fully committed characteristics and a trained, positively inclined, responsibly ticking brain that guide our Hotel Brand Ambassadors to make the real difference between the ordinary and the awe-inspiring, the mundane and the magical, the lazily common and the effusively enchanting. Let’s learn about the remaining five Brand Ambassadors and their superior powers.
By feature writer L. Aruna Dhir: The power to make or break your brand lies with a handful of front of house and back of house team members who cater to the basics of a guest’s experience with your brand; from the moment the guest arrives to the length of his/her stay and beyond. Let’s take a closer look at these folks who hold the power of the Hotel’s universe in their very able hands.
By feature writer Larry Mogelonsky, MBA, P. Eng: Many of your sales teams are already utilizing electronic group-RFP search engines such as Cvent (www.cvent.com). This program enhances your property’s ability to secure new business. But what about enhancing the experience for your conference delegates once they are on property? That’s the basis for Cvent’s new meeting and event mobile app division entitled CrowdCompass.
By Anne Edwards, Editor in Chief, ehotelier: Once again, the team at ehotelier has read an article in the popular media promoting Jacob Tomsky's book Heads in Beds: A Reckless Memoir of Hotels, Hustles and So-Called Hospitality. At ehotelier, we strongly oppose any publication that serves to trivialise and degrade the professionalism of our industry and as this book continues to provoke the interest of the media, we at ehotelier feel that it is time to hear the opinions of hoteliers on this matter.