Insights, News

The Prospects of Opting Out of Housekeeping

By feature writer Larry Mogelonsky, MBA, P. Eng: Housekeeping has always been a cornerstone of a guest’s experience, but now it appears that hotels rendering opt-out exchanges may change the paradigm behind this integral service. Encompassed as a part of the buzz term ‘decontenting’, this particular entity is when guests are prompted at check-in to opt-out of daily housekeeping services with primary compensations including additional loyalty points, room discounts or F&B vouchers. Many independents and a few major brands, notably select Westin hotels, are already employing this alternative tactic.

eHotelier Logo
Insights, News

Acclimatizing for Above Target Achievement

By feature writer L. Aruna Dhir: The organisational climate is a derivative of the employee bearing and actions intertwined with the company brand philosophy. Well set organisational climate shapes up employee deportment and impacts their efforts. It is, indeed, a complexly circular relationship with one being the causing agent of another and vice versa. Let us look at this relationship closely.

eHotelier Logo
Insights

Mobile usage in travel on the rise

By feature writer Frederic Gonzalo: In December 2012, I wrote a piece called The Mobile Revolution in Travel about recent trends and reports that painted what seemed to be an optimistic portrait regarding mobile adoption rates and its impact for the travel industry. Less than a year later, it appears as if reports were, if anything, very conservative: the growth is in fact staggering!

eHotelier Logo
Insights, News

In Vino Veritas Part II

By feature writer Larry Mogelonsky, MBA, P. Eng: The previous ‘Wine 101’ article covered some of the basics. This article, however, is dedicated to those outlets that a few categories higher in their presentation of wine as an important component of their F&B mix.

eHotelier Logo
Insights, News

Seven Cardinal Sins Committed By a Hotelier!

By feature writer L. Aruna Dhir: Hoteliering is an exciting business with never a dull moment on either side of the continuum, running from good to bad. Hotels are, truly, a line of business on steroids. They never sleep, they never take leaves. There are no summer offs or Christmas breaks; in fact some of the traditional festive times when the entire world seems to shut down are the peak season time for hotels. Hence, it is but natural that we as hoteliers are prone to committing some of the Cardinal sins; all in a day’s work.

eHotelier Logo
Insights

Collaborative Economy in Travel: The Big Disruptor

By Frederic Gonzalo: What do sites such as AirBnB, Relayrides, Cookening or Vayable have in common? They are all, in their own way and in their own niche, web platforms presently shaking the travel & hospitality industry inside out, with a groundswell that few are considering seriously: the collaborative economy.

eHotelier Logo
Join over 60,000 industry leaders.

Never miss a trend.

Menu