With the ever-growing influence of Millennials on the hotel industry, luxury hotel groups have started to consider them as the future’s most affluent customer segment.
Talk about agreements, not expectations
Expectations. I hear this word from almost all GMs, controllers and hotel executives. ItÕs the wrong word and itÕs not an effective way to manage.ÊIn our lives, few things make us less productive and more distant than other peopleÕs expectations of us. Expectations are everywhere in our work and personal lives and people detest them. Who are you to have an expectation of me?
The expansion of master plan communities designed to create balance
The most exciting trend happening in real estate development right now is the emergence of the LIVE, WORK, PLAY, WELLNESS master plan communities springing up in secondary and tertiary markets.Ê These communities encompass all sectors of real estate.
The DIY hotelier: Hotels in the digital age
The emergence of smart technologies and their interaction with the hotel and B&B market has resulted in future growth prospects becoming less apparent. With the rise of apps such as Airbnb and Hostelworld becoming players in the market, this is compromising the traditional hotel spaceÕs ability to compete competitively in the market.
Adopting an innovative mindset in the foodservice industry in challenging times
What does innovation mean to food and beverage specialists, given their respective working structures and cultures? AccorHotels’ CEO of global F&B, Amir Nahai told a recent panel discussion at Ecole htelire de Lausanne that, for the hotel group, innovation is all about getting closer to their customers.
Evaluation metrics that will boost the ROI on your propertyÕs outreach
One of the most difficult things about using PR in your hotelÕs marketing strategy is properly evaluating and proving the ROI on your outreach.
Review of HITEC Toronto 2017: A show about integration
For those who did not attend the 2017 edition of HITEC, held in Toronto this time around, you may be wondering what you missed.
Key considerations for optimizing the guest experience
Today, upwards of 95 per cent of people look to online review sites when making travel plans and before booking their hotel stays. Those who don’t read the reviews are apt to rely on the ratings systems to make their selections. According to estimates, a one-star increase in a hotelÕs rating can translate into a 10 per cent increase in bookings and revenue.
Why hotels need to increase their fanbase to attract more direct bookingsÊÊ
The taxi pulls away from the driveway and a deep sigh of relief washes over you. This troublesome guest has finally left. Which hotelier doesnÕt experience this time and again: Having to accommodate guests that make it pretty difficult to be a gracious host. From arrival to departure itÕs all about their unmet expectations and their disappointment.
What is revenue management and when does it have an impact?
I know it is lame, but the standard definition simply has to be mentioned: Revenue management is selling Òthe right product to the right customer at the right time to the right priceÓ. Furthermore I would like to add through the right channel.
