The hospitality industry is constantly exposed to new demands from business travelers, particularly as tech-savvy Millennials have grown up into that customer segment. Here are some of the most relevant needs and ways to satisfy them.
Value luxury as the core guest demand
In this interview Andrew Carey, CEO of Newport Hospitality Group, highlights the necessity of service, and in particular the concept of value luxury, denoting how all guests are discerning, no matter the price.
Rise of pop-up hotels: Should you introduce alternative room options?
Pop-up hotels take glamping to a new level and are starting to appear even in urban areas. Could this be a business opportunity for hotel brands?
Understanding RevPAR and RevPAR Index: are you getting your share of the revenue pie?
RevPAR and RevPAR index are different. Let’s clarify both of them.
A chef wears many hats
This multi-layered profession is not just about creating delicious dishes and hollering on the pass, it’s also about managing a kitchen, supervising staff, planning menus, sourcing ingredients, and maintaining and implementing food hygiene.
Is hospitality education broken?
Industry reports increasing difficulties recruiting students from hospitality education, while hotel schools, colleges and universities are finding it equally difficult to recruit students to their hospitality courses.
The evolution of social media usage in destination marketing
Google+ is now officially dead, Facebook algorithm keeps giving headaches while Instagram remains hot. How are travel marketers responding to changes?
What do young hoteliers look for in their career?
What motivates a recently graduated student to work for an international hospitality brand? If you are unsure about the answer to this question, you might risk losing the race for talent.
What’s next for PMS firms in Airbnb’s ecosystem?
Local success does not translate easily into worldwide success, so it’s not a stretch to predict that we will soon see a casualty of PMS ecosystem firms closing.
Proactive crisis communication: profiting from the calm before the storm
No company is immune to crisis, but it is the manner in which you react to it that will make all the difference.
