There are now more opportunities available than ever to make guests feel good, but this also carries with it much higher expectations that hotels need to meet.
How do the top hotels manage to provide consistently excellent experiences and see their guests leave glowing feedback at the end of their stays? Here are their tips.
While hoteliers tend to be very good at weeding out those who we find unable to excel in a service-based culture, at the same time we often overlook our star performers or do not give them the motivations they need to stay enamored.
With advancements and trends in the hospitality industry constantly evolving it's essential for the hotelier of today to keep their fingers on the pulse, particularly with technology. A wealth of information now sits at guests finger tips, changing the expectations of what their travel experience should be and what makes it memorable. We talk with Frank Trampert, Managing Director & Chief Commercial Officer - Sabre Hospitality Asia Pacific, to see what more hoteliers can be doing to address these challenges.
Hoteliers see many guests check-in suffering from the stress and discomfort of air travel. Here are practical ways airlines could overcome this situation, but new research also makes it clear that there should be plenty more ways for airlines to reduce passenger stress levels.
Food found in today's home-grown markets is much the same as what we enjoyed in childhood - that is artisanal, handmade and organic - it's just far more expensive now that it's served by hipsters.
Despite having similarities, Baidu and Google are two completely different search engines and, in order to have an edge in Baidu, hotels need to have a unique strategy that is different from what has been done to optimize their ranking in Google.
With many predicting the next sales cycle to be particularly troublesome in terms of getting healthy occupancies at lucrative rates, here are some quick action steps to help lift you out of your state of content complacency so that your performance is nothing but exceptional for the coming quarter.