Learning new techniques and connecting with potential clients through video tours is one way we can bring a little humanity back to our business model.
Gone are the days of food wine pairing as we approach an era of guest empowerment. Here are some tips to improve your guest dining experience.
It is simply too great a risk to lose revenues as a result of bad reviews, having to issue refunds, or through other issues that generate guest complaints.
It is one of the innovations pushing the industry forward during the COVID-19 pandemic thanks to its hands-off, socially distanced attributes.
Service robot technologies are rapidly evolving. Here’s a closer look at the advantages, disadvantages and ethics involved in their proliferation.
The commercial functions in hotels need to become more productive to recover as fast as possible with minimal resources. It is time to take action to build a high-performance commercial team. Here are five building blocks.
In the pursuit of contactless service delivery, contact tracing and automation, hotel tech stacks have bloomed over the past year. But even as travelers surge back, we will continue to look at other ways that hardware and software can help to innovate and improve our operations in various ways.