How high labor costs are taking a toll on the hospitality industry.
Travel Outlook announced that Kimberly Berry has been promoted to Director of Digital Business Development, overseeing sales and implementation of Bella, The Virtual Hotel Agent.
Precise Guest Insight anonymizes the caller information and collates the questions for hotel management, providing an instant and 100% accurate picture of why guests are contacting the hotel.
Bella’s ability to help to control fixed labor costs and address the challenges they are experiencing in hiring customer service staff have been apparent to them immediately.
An advanced technology system providing instant guest service while reducing fixed labor expense.