Instead of emailed evaluation forms or comment cards, how do you get customer feedback that is timely and actionable? Simply ask them these eight questions to start to drill down on exactly what you need to continue doing or start changing.
How businesses can put their customers at ease during Covid-19
Since most open businesses now require customers to wear a facemask – as well as all employees – it’s almost impossible for your customer to see your smile. But a smile can be “felt” through the words you say and how you say them.