Customer experience, more than price and location, is now the major criterion that traveler’s use to select hotels, so your online reputation will have a direct impact on sales.
A closer look at technology in hotels
From concierge apps to light-emitting carpets, there are technology advances coming through in every hotel department.
Fast trending hotel technologies
By Serge Chamelian: Some are old, some are new, but all of these hotel technology trends are rapidly gaining pace this year.
RevPAR, GOPPAR, ProfPAR: Which Is A KEY Metric?
By feature writer Serge Chamelian: Everyone has heard of RevPAR and its importance to the hotel industry, but is it still the preeminent measurement tool to assess financial performance of hotels?