Loyalty may not be dead, but we need to think critically about whether the modern consumer has shifted the goal posts.
Four common customer service mistakes in hospitality
We’ve all heard the cliché that “customers vote with their feet”, but it’s really up to you to decide what to do with them once they get there.
Hotels: the new social hubs of urban spaces
Many hotels are adopting a fresh approach to the ways in which they merge seamlessly with their neighbourhoods by making themselves hosts to local events and experiences.
Seamless experiences for Cape Town’s visitors echo global trend
Global inbound international arrivals are expected to grow by 5% to 1.4 billion trips in 2018 and increasingly these travellers are seeking seamless experiences from start to finish.
Technology: A sustainability enabler for hospitality professionals
Sustainable, transformative technology in tourism is the driving theme of 2018 World Tourism Day.
Top tips to maximise ROI without compromising on the customer experience
Business will always be about the bottom line, but if personalised, functional service that gets the job done according to customer expectations and preferences come first, the rest should ultimately follow.