As new customers come in, it’s imperative that you truly impress them — here’s how.
While the post-lockdown tourism rush is going to be good for the travel industry, it’s also likely to be a stressful, busy time for businesses and employees. It’s important to take care of your staff, make sure they have the information and tools to do their job well, and help keep them motivated and positive.
To form a solid idea of what the new wave of travel consumers will want, build customer profiles by imagining the types of people to whom you should be appealing. Here are some tips to get started.
We take a look at four important lessons hoteliers can take from industries that have survived and even expanded during COVID.
While ecommerce and hospitality might seem somewhat removed from each other, their delivery of customer experience is two sides of the same coin.
As time goes on and more technologies arrive, we can expect to see even more innovations arrive on the hospitality scene.