Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction.
Hotel operator’s checklist to master flawless check-in
The check-in process begins long before guests arrive at the front desk – and extends beyond checkout as well. From pre-arrival to during and after a guest’s stay, there are multiple touchpoints that define how a guest experiences your hotel’s approach to hospitality.
How privacy protection is changing email marketing
While there is a future for email marketing, hoteliers need to be aware all the changes happening so that they can adjust their strategies accordingly. As privacy and control over data become the norm, first-party data is moving to the forefront.
