Accommodation establishments with fewer than 50 rooms need to think more carefully about how they collect customer feedback.
Pasi Toroi
Pasi Toroi is the Co-founder and Managing Director of T&L Consultancy. He has over 10 years of experience in data driven customer satisfaction management, especially within the highly complex and volatile tourism industry. Pasi is also the author of eBook "Build a Better Customer Survey: From inefficient to efficient questionnaire design".