The savviest hotel operators know what combination of costs will deliver the greatest bang for the buck.
Economy properties as guestroom vending machines
Vending machines replace the need for a cashier or any other form of staffing besides restocking and maintenance. Can hotels be the same?
Hotels need a culture of fewer meetings
Even as the pandemic wanes, the flexibility of remote work is too great for some employees to ignore and hotels will have to seriously rethink their operations to incentivize people to enter hospitality.
Framing hotel operations with the peak-end rule
Here’s why you should focus on two aspects of the hotel journey in particular and seek out ways to elevate them for lasting results.
Four trends for now and four for later
You need to know what to do in 2022 that will help with the top and bottom lines for the calendar year, as well as set you up for future success as guest demands evolve.
Bullish on tech means more human tech too
By splitting IT’s responsibilities and roles, you can also achieve higher labor efficiency through subject of specialization.
Tech-based teams are hospitality’s future
The pandemic is over, but its effects are not. In its wake the hotel industry is mired by labor shortages, supply chain issues, inflation, revenge travel surges, new guest demands and the possibility of another great recession on the horizon.
Selling half bottles for light drinkers
Offering a midway point for additional guest spend will help you increase revenues as well as let your guests augment their experiences in a highly meaningful way.
Shielding hotel online reputations from labor challenges
To shield your hotel brand from negative reviews, you need to learn to do ‘less with more’, and that means employing technology to cover some parts of the job. Here are seven functionalities that can be automated to speed up response times and open up communication channels to guests throughout the customer journey.
From B&B to B&L for a hotel package
There are cultural forces at work that may soon compel you to offer more flexibility in how you motivate room reservations with food.