By feature writer Larry Mogelonsky, MBA, P. Eng: An Interview with Simon Wakefield, GM of The Halkin by COMO Hotels and Resorts
By feature writer Larry Mogelonsky, MBA, P. Eng: Housekeeping has always been a cornerstone of a guest’s experience, but now it appears that hotels rendering opt-out exchanges may change the paradigm behind this integral service. Encompassed as a part of the buzz term ‘decontenting’, this particular entity is when guests are prompted at check-in to opt-out of daily housekeeping services with primary compensations including additional loyalty points, room discounts or F&B vouchers. Many independents and a few major brands, notably select Westin hotels, are already employing this alternative tactic.
By feature writer Larry Mogelonsky, MBA, P. Eng: I’ve been to Paris about half a dozen times and have yet to settle on a hotel worthy of a return visit. The Hotel Esprit Saint Germain might be the one to change this hotel merry-go-round, and for all the right reasons.
By feature writer Larry Mogelonsky, MBA, P. Eng: The previous ‘Wine 101’ article covered some of the basics. This article, however, is dedicated to those outlets that a few categories higher in their presentation of wine as an important component of their F&B mix.
By feature writer Larry Mogelonsky, MBA, P. Eng: Writing opinion editorials over the years has gained me a few fans as well as a few detractors. I fashion myself a man of decorum, so when a critic dares me to reinforce my beliefs, I am more than happy to rise to the occasion. Such is the case for my article recently published discussing on hold messages and why they might hurt your business. Read on for some arguments for and against and make up your own mind.
By feature writer Larry Mogelonsky, MBA, P. Eng: Is your hotel fun? Ask yourself honestly. Your chef’s creations might excite the senses, and the surrounding area might present a smorgasbord of enjoyable daytime activities and nightlife. But what is there – physically, onsite and within reach – to entertain guests?
This week in the news, hotel prices increased by 39% after the plane crash in San Fancisco. Every time these stories hit the press, the hospitality industry looks mercenary. What can be done? On a lighter note, a new online hotel room-sharing program, Easynest, was launched – will people organise to share rooms to cut costs or has cost got nothing to do with it? From our feature writers – last week we asked if OTAs were crushing hotels and this week we have had a great response from Sam Weston detailing how to reduce your OTA dependency. Check out L. Aruna Dhir’s article describing the top traits of a hospitality professional. Do you possess them? Carla Caccavale gave us a new definition for SEO and explains how to turn “ouch” into an opportunity with some well crafted management responses. Finally, in the never ending debate over free wi-fi, Larry Mogelonsky looks to how airport lounges are handling the situation and finds lessons for hoteliers.
By feature writer Larry Mogelonsky, MBA, P. Eng.: I read a lot of online hotel reviews for properties all over. My goal is to try to figure out what simple things can be done to improve the reviews. So, is it fair that people are dishing out one-out-of-five stars reviews and the sole reason given is a lack of free WiFi? No, but that’s just the way it is. Free WiFi is an easy excuse for online ridicule, but it’s also an easy problem to fix.
By feature writer Larry Mogelonsky, MBA, P. Eng: Music can have a profound psychological effect on your mood and how you experience your surroundings. Not hard to understand. With this as a precedent, it is very important to match your selection of music to the experience you want your guests to have when they are present in a certain room or part of the hotel.