Insights

Is the necktie making a comeback?

Call me a traditionalist. Each morning as I walk past my tie rack, I pause to admire the vividly colored collection of Ferragamo and Brioni masterpieces, all neatly hanging in ordered rows and beckoning me to Ôtie one onÕ. And so whenever the opportunity comes my way, a tie is knotted around my neck without a momentÕs hesitation.

Necktie
Insights

Housekeeping is a contact sport

Every hotelier knows that housekeeping is a vital aspect of any propertyÕs operations. All it takes is just one look at an online review site to see just how sensitive guests are to errors in this regard. Seldom do we managers know how to actually do what they do so that we can truly empathize with the issues they encounter on a daily basis.

Housekeeping
Insights

Hotel Technology: 5 trends for 2017

Highlighting general industry trends and a few companies that I consider to be game-changers, here are my top five hospitality technology predictions for 2017

2017 technology trends
Insights

How much is too much for hotel bottled water?

Bottled water price gouging may instill the idea in guests’ minds that your abode is needlessly expensive, so much so that it hinders them from dining at your restaurants, visiting your spa or setting foot in your gift shop.

bottled-water