Call me a traditionalist. Each morning as I walk past my tie rack, I pause to admire the vividly colored collection of Ferragamo and Brioni masterpieces, all neatly hanging in ordered rows and beckoning me to Ôtie one onÕ. And so whenever the opportunity comes my way, a tie is knotted around my neck without a momentÕs hesitation.
Housekeeping is a contact sport
Every hotelier knows that housekeeping is a vital aspect of any propertyÕs operations. All it takes is just one look at an online review site to see just how sensitive guests are to errors in this regard. Seldom do we managers know how to actually do what they do so that we can truly empathize with the issues they encounter on a daily basis.
Guestroom TVs are only the beginning for electronic displays
ItÕs going to take a long time to dispel our belief that televisions are meant solely for a viewing experience while situated on a comfortable chair, sofa or bed, but the seeds are indeed already well planted.
How hotels can survive the inevitable flattening of pace
During the 2008-2009 economic downturn, the corrective actions for such times of hardship were simple. Now, however, it would seem as though we are confronted with a mercurial problem, that of a flattening of pace.
Hotel Technology: 5 trends for 2017
Highlighting general industry trends and a few companies that I consider to be game-changers, here are my top five hospitality technology predictions for 2017
In Search of Hotel Excellence: The St. Regis Princeville Resort
In a Q&A with Todd Raessler, I discuss hotel operations and how they differentiate the St. Regis resort
In search of hotel excellence: The Meritage Resort & Spa
An interview with Michael Palmer, General Manager of the Meritage Resort in California’s Napa Valley, sheds light on how this property takes advantage of its wine region location.
Unsung heroes of hospitality – Security Directors
An interview with Irving “Bulla” Eastman, Senior Director Safety and Security for Aqua-Aston Hospitality, sheds light on a department where reports stating ‘nothing has happened’ are considered the norm.
How the best hotels stay at the top of their game: little things make a big difference
Here are ten ways Honolulu’s Halekulani Hotel endears itself to guest and drives loyalty without the need for a loyalty program. Many of these touches can be replicated to a degree in your hotel without the need for significant CAPEX or staff additions.
How much is too much for hotel bottled water?
Bottled water price gouging may instill the idea in guests’ minds that your abode is needlessly expensive, so much so that it hinders them from dining at your restaurants, visiting your spa or setting foot in your gift shop.