Have you ever sat back for a moment to reflect on the profession of hospitality? With all its ups and downs, could you think of any other business you would rather be in? As someone who admittedly has never been at the helm of a property with the exception of short term MOD responsibilities, I feel as close as anyone can be to hotel management. Yet I recognize that it is not the same as the burden of being general manager.
Four 2017 marketing questions for your website
Everyone knows you need a functional website, no matter the business or the locale. For hotels, most of us recognize that often a website may be a customerÕs first introduction to your property. As such, it should entice, educate and make them want to stay with you. Hence, for many GMs, one of the largest items on the 2017 marketing budget is likely the development of a new website, or at the very least a refurbishment of the current one.
Come for the art, stay for the hotel
Using artwork to differentiate your property can achieve tangible results in the very short-term and there are several angles at play besides the obvious direct impact on the guest experience. Find out how to leverage art to bring an unforgettable experience to your guests.
Is it too late to fight back against Airbnb?
Despite what many have dismissed as a mere blip on the radar, Airbnb is a force to be reckoned with, and we have yet to see just how widely it will impact our livelihoods.
Healthier desserts should be trending at your hotel
With the first quarter of 2017 already a wrap, there are many dietary trends that we are know are here to stay. Overall, people are drinking less alcohol, renouncing cigarettes, exercising more often and eating healthier. If youÕre smart, youÕll get with the program. Many other articles cover methods and choice tips by which to give your mains and appetizers the health kick they need to keep drawing in patrons with increasingly esoteric dietary restrictions.
What women want and ten ways to give them just that
My dear bride of some 37+ years travels with me for leisure, and sometimes business. As can be expected, my work activities tend to carry over into dinnertime conversations, so this hybrid mode of travel makes sense. With her critical input, weÕve come up with a short list of ideas that focus on womenÕs hotel needs. Travel research indicates that the female head of household makes the bulk of leisure travel decisions.
Learning from Ôold schoolÕ hoteliers
Recently, I had the delightful opportunity to sit down with two Ôold schoolÕ hoteliers. The goal of my interview was to get their perspective on the current state of our profession and see what lessons could be gleaned that are applicable to those of us still in the trenches.
The dirty dozen of hotel renovation
With the kids gone, it was time to follow the footsteps of many other boomers and downsize to a condominium. What started as a mere paint job, however, morphed into a $150-per-square-foot renovation of the entire apartment. What we ended up having on our hands was a genuine case of Ôscope creepÕ Ð something not uncommon in any property refurbishment.
In search of hotel excellence: Kapalua Bay
In the rarefied world of uber-luxury resorts, $1,000+ nightly rates are de rigueur in season. The GM tends to be more symphony conductor than hotelier in the traditional sense, as every member of the resortÕs team hones their performance daily, knowing all too well the importance of delivering consistent, quality service.Ê
What is the purpose of your website?
Everyone knows you need a functional website, no matter the business or the locale. For hotels, most of us recognize that often a website may be a customerÕs first introduction to your property. As such, it should entice, educate and make them want to stay with you.Ê
