Hotels can greatly improve both customer satisfaction and their bottom line by helping cancelling guests resell their reservations.
Galena Stavreva
Galena Stavreva is the CEO of SpareFare.net – a secure travel marketplace for hotel rooms, flights and package holidays. Travel is great, and SpareFare’s marketplace is all about turning the less fun parts of it – such as cancellations – into new deals that improve the status quo for everyone: the hotels, the OTA’s, the buyers and the sellers.