There is more than one way to fill rooms—without the high costs of hotel brands.
Hospitality Financial Leadership – Using Expense Checkbooks
Adapting an old-school tool—the expense checkbook—can give hoteliers the edge in budgeting and forecasting for their department.
Hospitality Financial Leadership: The Morning Meeting
The morning meeting is a mainstay in almost every hotel—and the critical point where managers can make strategic strides.
Hospitality Financial Leadership – Who Inspired You?
Why a good mentor is a crucial part of the journey to financial leadership.
Why your Average Joe should never use an OTA – and why he will never stop using them
With these two ugly facts and a public relations campaign, the hotel and airline industry could turn the OTA world on its head, quite literally.
Credits to cost of sales in Food & Beverage
Giving the proper credits to your food and beverage operation is an important task. Let’s look at all the usual credits, the different types, the proper way to take them and why we need to take them at all.
Why educating our leaders is the highest form of service
If serving is beneath you, then leadership is beyond you.
Why hotel brands and franchisers secretly love OTAs
Someone else built the OTA monsters and the brands are the number one recipient of the benefit with no investment.
Annual budget: The General Manager’s yardstick
GMs too often leave it up to the controller to try and sort out the wants and BS from department managers in the budgeting process, but this causes a lot of wasted time and effort.
The three dimensions of delegation
Let’s take a closer look at how to use delegation to be more productive, to grow your own abilities and to develop others.