If done correctly, creating a new buffet experience in today’s world may differentiate your restaurant, pay off in financial dividends, and offer guests the safety they seek over a la carte service interactions.
As the lodging and F&B industry begins to reemerge from the pandemic-induced shutdown, we will need true leadership. But what does a good leader actually look like or act like? What are the key traits of a good leader that lead to his/her success and the success of the surrounding team?
Responsible growth is a win/win for all stakeholders – owners, developers, operators, hotel staff and the brand. When property checks and balances fall apart, the results can have a negative impact on all concerned.
Policy and procedure certainly have their place. We as managers need to learn to read the situation and understand when to bend and not break – that is, understand the real world practical realities.