Luxury is an evolving concept. Luxury these days, thank to baby boomers and millennials, is more often associated with experiences, sustainability, and authenticity.
Anita Manfreda
Anita is a business and hospitality lecturer and PhD candidate at Blue Mountains International Hotel Management School at Torrens University Australia. Anita's main research interests are in customer and service experience, authenticity, luxury travel, and luxury accommodation. Her PhD explores authentic experiences in luxury specialist accommodation and how these are co-created among guests, managers and employees. Anita has also had extensive experience working in and managing luxury hotels in Australia and overseas.